Urgent Care During Clinic Hours in Richmond, BC
If something feels wrong, call Francis Petcare Hospital during clinic hours.
Same-day urgent appointments may be available during regular clinic hours. Please call ahead so the team can confirm availability and guide the next step.
We are not a 24/7 emergency hospital
For life-threatening emergencies outside our clinic hours, please contact a 24-hour emergency veterinary hospital in the Lower Mainland.
Mon – Fri: 9 am – 6 pm
Saturday: 9 am – 5 pm
Sunday: Closed
Same-Day Care
Call ahead for urgent appointment availability
Important: We Are Not a 24/7 Emergency Hospital
Francis Petcare Hospital provides urgent veterinary care during regular clinic hours only. We do not operate overnight or on Sundays.
If your pet is experiencing a life-threatening emergency outside our hours — such as severe trauma, difficulty breathing, collapse, or uncontrolled bleeding — please contact a 24-hour emergency veterinary hospital immediately.
During clinic hours, call us first. We will do our best to see urgent cases same-day when availability permits.
When to Call
Signs That Warrant Same-Day Attention
If your pet shows any of these signs during clinic hours, call us to describe the symptoms. Early action often prevents more serious outcomes.
Exotic Pets (Rabbits, Reptiles, Small Mammals)
- Rabbit not eating or producing droppings
- Reptile breathing changes or open-mouth breathing
- Small mammal hunched posture or lethargy
- Sudden appetite loss in any exotic pet
- Swelling, lumps, or visible injury
- Discharge from eyes, nose, or mouth
Dogs & Cats
- Not eating for 24+ hours
- Repeated vomiting or diarrhea
- Difficulty breathing or rapid breathing
- Sudden weakness or collapse
- Bleeding or visible injury
- Severe lethargy or unresponsiveness
- Straining to urinate (especially male cats)
- Unusual behaviour or disorientation
What Happens When You Call
Call Us
Describe your pet's symptoms over the phone. Our team will assess urgency and advise on next steps.
Availability Check
We check our schedule for same-day availability. If we can see your pet, we'll reserve a time slot.
Arrival & Triage
When you arrive, the veterinary team assesses your pet promptly to determine the level of care needed.
Treatment Plan
Dr. Martinez or Dr. Bhatia discusses findings, options, and next steps with you before proceeding.
What Pet Owners Say
"Our rabbit stopped eating suddenly. Dr. Martinez immediately understood what was going on and treated him quickly."
Ahilin Flores
Rabbit owner · Google Review
"We had an urgent situation with our rabbit. Dr. Martinez was very knowledgeable and took great care of him."
Kembely Ardon
Rabbit owner · Google Review
"We were greeted with compassion and care. The team explained the surgery and aftercare in great detail."
Carly Lam
Dog urgent care / surgery · Google Review
"Outstanding service with caring professionals. Knowledgeable and friendly."
Brian Pike
Cat owner · Google Review
Related Services
Frequently Asked Questions
Concerned About Your Pet?
If something feels wrong during clinic hours, call us. We will do our best to see urgent cases same-day when availability permits.
For life-threatening emergencies outside our hours, please contact a 24-hour emergency veterinary hospital.